CV and LinkedIn keywords for a IT Support Technician
The skills, tools, standards and professional registrations South African recruiters search for when they fill it support technician roles (also advertised as Service Desk Analyst, Desktop Support, IT Technician). Copy what is true for you, then check your CV against the list below.
Professional registration
| Body | Designation recruiters look for | Notes |
|---|---|---|
| CompTIA / Microsoft | CompTIA A+ / Network+, Microsoft 365 certifications | Vendor certifications |
Write the category and status exactly, for example "Candidate" or "Professional". A registration body on its own, with no category, tells a recruiter very little. Never list a registration you do not currently hold.
Core skills
Tools and software
Standards, legislation and contracts
Check your CV or LinkedIn profile against this list
Headline examples
The pattern: role, registration, sector or speciality, one proof point. Keep it under 220 characters so it shows in full on mobile.
How to use these keywords
- Give user counts, tickets per month and SLA achievement.
- Certifications are filters in IT support. List them with the year passed.
- Name the environments you support (Windows, M365, networking brands).
- Mirror the advert. If it says "ITIL 4", write "ITIL 4", not a shortened version. Applicant tracking systems match words, not meaning.
- Only use keywords your experience backs up. An interviewer will ask about every one of them.
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Which keywords should a IT Support Technician put on a CV in South Africa?
Start with the skills recruiters filter on: first and second line support, troubleshooting, Active Directory, Microsoft 365 administration, networking, hardware support. Add the tools you use (Windows Server, Active Directory, Intune, Microsoft 365) and the standards or laws you work under (ITIL 4, POPIA). Use the advert's exact wording wherever your experience matches.
Does a IT Support Technician need professional registration?
CompTIA / Microsoft registration as CompTIA A+ / Network+, Microsoft 365 certifications is what South African recruiters most often look for in this field. Vendor certifications. Put the category and status in your headline, for example "Candidate" or "Professional".
Where do the keywords go on LinkedIn?
Headline first, then the first two lines of your About section, then the Skills section and the first bullet of each recent role. Recruiter search weights the headline and current job title most.
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