Refund & Cancellation Policy
When you get your money back.
Last updated: 09 September 2026
Scope
This policy covers everything you can pay for on profileaudit.co.za. It forms part of our Terms of Service and is between you and Aidan Koetaan, trading as Profile Audit, a South African sole proprietorship based in Bloemfontein, Free State.
All prices are in South African Rand. We are not VAT-registered, so the price shown is the price you pay. Payments are processed by PayFast. Refunds go back through PayFast to the card or account you paid from — we cannot pay a refund into a different account, and we cannot refund in cash.
Free audit
The free audit costs nothing, so there is nothing to refund. Email us at any time to have your account and stored audits deleted.
Quick Fix (R49) and expert report (R149) — once-off
The Quick Fix and the expert report are digital content generated on demand. Section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives a seven-day cooling-off period on goods and services bought online; section 42(2) removes it once digital content has been supplied with your agreement, because a generated report cannot be handed back.
The line we apply is generation:
| Situation | What we do |
|---|---|
| Payment went through but no report was generated | Full refund, or we generate the report — your choice. |
| The report generated but is empty, truncated, or plainly not about the profile you submitted | We re-run it at no charge. If it still fails, full refund. |
| You were charged more than once for the same report | Every duplicate charge refunded in full, as soon as we see it or you tell us. |
| You paid but changed your mind before the report was generated | Full refund if you tell us within seven days. |
| The report generated and you disagree with its scores or advice | No refund. Email us anyway — if the read was genuinely poor we will look at it, and we have re-run reports before. |
Disagreeing with an assessment is not a defect. The free audit exists so you can see the scoring approach and the report format before paying anything.
Pro subscription — R199 per month
How the billing works
- R199 is charged when you subscribe and on the same date each month after that.
- It keeps billing every month until you cancel. There is no fixed term and no minimum number of months.
- Each billing month gives you five applications through the apply tools. Unused applications do not roll over.
- If we ever change the price we email you at least 30 days beforehand, and you can cancel before the new price applies.
How to cancel
Email hello@setout.co.za from the address on your account and say you want to cancel. No reason needed, no retention call, no form.
- We confirm your cancellation by email within two business days, and stop the recurring billing instruction with PayFast at the same time.
- Cancellation takes effect at the end of the month you have already paid for. You keep full access, and any applications left, until that date.
- You are not billed again after that. If a further payment goes off because we did not stop the instruction in time, that payment is refunded in full.
- Your saved audits and applications stay in your account unless you ask us to delete them.
You may also stop a recurring payment from your own side, through the PayFast subscription link in your payment confirmation email or through your bank. Please still tell us, so we can close the subscription cleanly on our side.
Refunds on a subscription
- First seven days, tools unused. If you subscribe and then cancel within seven days without having run an application through the apply tools, we refund that month in full.
- Part-month after use. Once you have used the apply tools in a billing month, that month is not refundable. You keep access to the end of it.
- Charged after cancelling. Refunded in full.
- Tools unavailable. If the paid features are down for a meaningful part of a billing month, tell us and we credit or refund that share of the month.
How to lodge a request
Email hello@setout.co.za from the address on your account. Tell us what you paid for, roughly when, and what went wrong. An order or PayFast reference helps but is not required.
- We acknowledge every request within two business days.
- We decide within five business days and give you the reason either way.
- Approved refunds are submitted to PayFast the same day. Banks usually return the money within five to ten business days.
If you are not happy with our answer
Come back to us first. Most disputes are a misunderstanding about what a tier included, and we would rather fix it than argue about it. If we still cannot agree, you may take the matter to the National Consumer Commission or to the courts.
Please raise a problem with us before lodging a chargeback with your bank. A chargeback on a delivered report costs us the amount plus a penalty, and we can almost always sort it out faster directly.
Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002 that cannot be limited by agreement.
Changes to this policy
We may revise this policy. The date at the top shows the last revision, and the version in force when you paid is the one that applies to that payment.
How to reach us
hello@setout.co.za — Bloemfontein, Free State, South Africa.