ITIL 4 Foundation in South Africa: exam and cost
What the ITIL 4 Foundation exam involves, why South African IT service roles ask for it, and what a voucher costs locally.
ITIL 4 is the service management framework most South African corporates and government departments run their service desks on. ITIL 4 Foundation is a common requirement for service desk, support and IT operations roles.
The exam
- 40 multiple-choice questions in 60 minutes.
- Pass mark 65% (26 of 40).
- Run by PeopleCert, which owns ITIL. Higher levels (Managing Professional, Strategic Leader) follow.
Steps
- Buy the exam voucher, alone or with a course from an accredited training organisation.
- Book through PeopleCert and write online or at a centre.
- List it as "ITIL 4 Foundation" with the year. Older "ITIL v3" certificates are still recognised but read as dated.
Cost
| Fee | Amount |
|---|---|
| ITIL 4 Foundation voucher from a South African reseller | R 6 842 |
Reseller price; VAT treatment not stated. Course bundles cost more. Checked 02/10/2026.
Keyword lists for these roles: IT Support Technician · IT Manager · Systems Administrator
Sources
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